. Do I have to register to get the discount? The tag has a validity of 5 years and after purchasing . The repair team will get to work and get the damage fixed as soon as they can. You have the option to print or download this for your records. You will need a pre-paid toll account and you must not be travelling for business reasons. receive the highest rate of mobility component of the Disability Living Allowance; Each of the paragraphs within this agreement operates separately. How do I calculate my monthly Direct Debit Payment? Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Any payments made using a mobile device (e.g. Exceeding the speed limit is the only endorsable offence under the byelaws. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. and For further details please email tag@merseytravel.gov.uk. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. To request a receipt, please have your card payment details available and click here. Please have the bank sort code and account details to hand. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. The toll fee will be deducted from your T-FLOW account. You receive the highest rate of mobility component of the Disability Living Allowance. New customers can register for a T-FLOW account online. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. To make a claim, simply click on the compensation tab below . Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. We are sorry for any inconvenience caused. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. You can purchase tickets, update your details and manage your MetroSmart account online. We will add your new allowance to your journeys automatically on 1st April each year. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. To request a receipt, please have your card payment details available and click here. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Buy FASTag. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). (Form to be completed in black . If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Share Your Details. Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. The concession can only be used by you, the concession holder. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. If you do not live in these local authorities you will receive 40 free journeys every year. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Once payment has been approved, the barrier will rise. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. TERMINATING OR ENDING THIS AGREEMENT I have a summons relating to an offence inside the tunnel. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Details should be updated by January 31st, 2023. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. you receive the enhanced rate of the mobility component of the Personal Independence Payment; For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. If this information changes, for any reason, you must notify us immediately. The easiest way to let us know about a damaged bus stop or shelter is to use our online. However, we may close one of the Tunnels, usually at night, to carry out maintenance. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Payment will be made directly to the bank account from which the Direct Debit is taken. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. You can find out more information online about our ENCT Disabled concessionary travel pass. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. You can check how much you spend and keep track of the journeys you have made via our online account management system. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. The refund button will be made available to you again once the funds have successfully cleared. Personal accounts are restricted to a maximum of 4 Users. 8. You can cancel your T-FLOW account at any time . I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels You will need to complete the relevant surrender form that is available to download online via the above link. you receive the mobility supplement of a War Pension. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Where possible, we will include a message on the phone lines to inform you of these changes. Please use. You are over 65 and receive the highest rate of Attendance Allowance. Penalty surcharge 60, 350 per hour. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. Receipts are available for viewing and downloading up to 6 months after your journey. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. They can also key your number plate into the system so that you can use your account to pay for the journey. What happens if I change my vehicle or it is stolen? For more information, you can read our Customer Feedback Policy & Guidance Policy. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. To update, visit bit.ly/3GgiZ2h . Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. You will be asked to enter you card numbers, expiry date and year. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. No trains are running from the station. Get in Touch Before. We would recommend that you seek independent legal advice on this issue. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. We aim to have normal service resumed as swiftly as possible. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. Receipts are available for viewing and downloading up to 6 months after your journey. Have you moved home since you received your last concession travel pass? If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. You may find the answer or help you need there. No trains are running from the station. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. You can cancel your T-FLOW account at any time . The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Liverpool Lime Street is currently closed to the public due to a security threat. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. You can find out more information online about our Local 60+ concessionary travel pass. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. The new video tolling system only applies to T-FLOW or Fast Tag account holders. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. The Resident Concession is only available for personal use. Receipts are available for viewing and downloading up to 6 months after your journey. No trains are running from the station. No trains are running from the station. If you do not register, proving eligibility, the full cash toll rate will apply. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Try using the savings calculator to see how much you can save using T-FLOW. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Customers have the option to open a personal or business T-FLOW Account. . We aim to have normal service resumed as swiftly as possible. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Before using our Get in Touch option, check out our frequently asked questions below. We are sorry for any inconvenience caused. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - We aim to have normal service resumed as swiftly as possible. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. Our passenger charter sets out any compensation you may be entitled if this does happen. transactions in live time as well as the status of Fast Tag account balances. This application provides the best possible management for your Mersey Tunnels Fast Tag. 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