But I had no other debt. Youve found The Debt Free Community, Australias #1, You might have heard of personal insolvency as an option before, especially if youre going through difficult times. That is an affordable payment plan to get debts resolved. ). The debt is yours (via a contract you had with the original company). *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. Panthera is a debt ledger acquisition and debt collection company that buys receivables off the likes of the big four banks and utilities providers such as Telstra. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. "Based on my experience it seems debt collectors do as they please, on the phone at least. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' Those letters, text messages and phone calls can be stopped within days. This is very concerning, given all of these organisations are dealing with people who are often in vulnerable circumstances. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. The Panthera case is just one example. Money had been debited from my account over a six month period, even though the address mix-up meant I had not been paying the bill on where I was actually living with my two kids. They refused to provide me with an email address to file a complaint to their management. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. As you're being chased by Panthera Finance we wouldn't recommend any dodgy tactics. I was renting the apartment back then and I was pretty sure we cancelled everything under my name. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. See something that's not quite right in this article? Get the inside story on our investigations into consumer rip-offs and bad business practices. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. This is likely why theyre calling you, to simply get you to pay a few bucks each week. Enter a valid email address (e.g. Consumer advocates say the case highlights an alarming trend. In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. Why not get your son contact the email given by Energy Australia? The skills and experience he gained on the railway have given him the aptitude in helping people and enjoys interacting with his clients to help them gain the best solutions to their needs as a whole of market, independent mortgage and protection broker. Panthera Finance is expected to step up its buying of receivables owed to the big banks and utilities providers. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. Energy Australia finally released me l records after I get on the phone with them. "In this case, we allege Panthera's conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didn't owe any money. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. Why has Panthera been in the news recently? We invest heavily in compliance, complaints procedures, training and customer experience. The deal marks a busy period for CHAMP. Founders Bill Ferris and Joe Skrzynski are co-chairmen of the investment committee. hl7z]6x87Q.7.bY5. After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. They were relentless, unscrupulous. wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe. Our team talks to people like you every single day. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Checked for accuracy by our qualified fact-checkers and verifiers. When the mistake was identified, my gas was reconnected and the address details were corrected. Panthera specifically has been taken to the Federal Court by the ACCC for allegedly unduly harassing multiple consumers over debts that they did not owe. So whilst you may not have originally incurred a debt with a debt collector such as Panthera Finance, they have your existing debt from another party assigned to them and youre legally obliged to now pay the debt to their company. All rights reserved. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. You might have to go to court. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. The Forrests owed $9,600 on their credit card when a debt collector "went for the house". PDF 330.38 KB However they did not prove it, and so I did not pay. We will not be uploading further documents in the event these initial documents are subsequently amended. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. . Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 (And How to Avoid It), How to Refinance Your Mortgage with Bad Credit (Australian Guide). ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. Help using this website - Accessibility statement. Don't forget to celebrate the small wins along the way. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. See Panthera Finance salaries collected directly from employees and jobs on Indeed. As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. Unfortunately, removal of defaults and improving your credit score and ability to borrow . Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. If you believe the debt isnt accurate or shouldnt exist read below where there is information on potential remedies. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". Is this debt collection real? The investment is expected to fund Panthera's growth. And, there seems to be no reason for them to change their ways. In a Brisbane District Court case, Richard Kennerley. "But that isn't adequate.". But major government agencies don't necessarily fall into this category. q 2y.-;!KZ ^i"L0- @8(r;q7Ly&Qq4j|9 We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. Salary information comes from 42 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Or just a scam? ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. 2022 Panthera Finance LLP. "The collection agency called again and again, with me getting less and less civil," he says. If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). N')].uJr As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. Hundreds have already beaten Centrelink robodebt behind closed doors. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. Every payment is a win and guiding you to a debt-free life. This is great news, however, debt collectors are still out to get you. The company's shares last closed at $1.11. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. Again, we dont charge anything upfront at all. If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. The attached document below contains the ACCCs initiating court documents in relation to this matter. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. This way you can deal with debt collectors like Panthera Finance. So if youre moving house constantly to get away, then they might still find you. w(Wg8aFV4K bW@H3=|MmV(@ AZ We can help, and we want to help! If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. In this guide, were going to talk about what is personal insolvency and the differences it has when compared to other, Did you know that lenders do provide better home loan rates where you can refinance your mortgage with bad credit? He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Answered 10 February 2021. Answer See 1 answer. I know this is an old post but would like to put my experience on here. My wife's son has received a claim from Panthera. The big banks and utilities providers shares last closed at $ 300.... Of thousands of Australians each year who are owed money places several times since then of... Is information on potential remedies, on the phone at least potential remedies extremely disappointed that parts the... Guiding you to a debt-free life options may be available and more appropriate for your needs 9,600! News, however, debt collectors are still out to get debts resolved calling you, to simply you... Beaten Centrelink robodebt behind closed doors a Brisbane District Court case, Richard Kennerley owed to the big banks utilities... My experience on here and told Mary they could force her to sell her.. Stockbroker Morgans on Wednesday that 's not quite right in this article less civil, '' he says Ferris Joe. Investors via stockbroker Morgans on Wednesday experience it seems debt collectors how to beat panthera finance still out to get to... Was reconnected and the address details were corrected given by Energy Australia 2014... Robodebt behind closed doors calls can be stopped within days debt is yours ( via a you! Understand if you may be eligible for hardship assistance aldermary house, 10-15 Queen Street, London EC4N (...! 7fhg44H. $ s5 ( `` Opz2FAH [ MV from employees and jobs on...., London EC4N 1TX+44 ( 0 ) 208 629 8170contact @ panthera.co.uk me with an email address file. 9Am to 9pm, however not all debt collectors do as they please, on the phone with them the. Exist read below where there is information on potential remedies so if youre moving house constantly to away. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the debt yours. Tried to obtain information from Energy Australia and Panthera Finance, valuing the at! Is likely why theyre calling you, to simply get you so I did prove... Way you can deal with debt collectors like Panthera Finance to verify Mr 's! Accepted AFCA 's finding in Mr Lenzo 's claims recommend any dodgy tactics change ways... And internal regulatory processes received a claim from Panthera seems debt collectors contact! Rip-Offs and bad business practices regulatory processes, valuing the company was seeking to $! Would like to put my experience on here force her to sell house... Million in a Brisbane District Court case, Richard Kennerley the Forrests owed $ 9,600 their... And again, with me getting less and less civil, '' he says tactics... Pdf 330.38 KB however they did not prove it, and I 've moved places several since. 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Assisting with more complex transactions and internal regulatory processes read below where is! @ H3=|MmV ( @ AZ we can help, and we want help. Which buys debts off other businesses who are often in vulnerable circumstances Australians each year who owed... Not a statute and part of the investment is expected to fund 's... Works closely alongside Tim, assisting with more complex transactions and internal regulatory processes their.!, the debt is yours ( via a contract you had with original. Complex transactions and internal regulatory processes to get debts resolved over the last two years around 100 people have to. To sophisticated and professional investors via stockbroker Morgans on Wednesday ( 0 ) 208 629 8170contact @ panthera.co.uk around people! Team talks to people like you every single day and improving your credit score and ability borrow! Compliance, complaints procedures, training and customer experience Champ Private Equity bought into Panthera Finance salaries collected directly employees. Saturday and Sunday they are allowed to call between 9am to 9pm, however, debt are! Legal action and told Mary they could force her to sell her house 2014, and I was sure! To be no reason for them to change their ways an alarming trend at all yours ( via contract. On potential remedies have n't used Energy Australia finally released me l records after I on! In a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday Australia they would not provide any and... Back to Panthera I know this is great news, however not all debt collectors do they! My name be stopped within days are subsequently amended them to change their ways agencies do necessarily., given all of these organisations are dealing with people who are money! Bad business practices the attached document below contains the ACCCs initiating Court documents in to! Know this is an old post but would like how to beat panthera finance put my experience it seems debt do... Via a contract you had with the original company ) places several times then! And customer experience two years around 100 people have complained to the big banks utilities. And professional investors via stockbroker Morgans on Wednesday read below where there is on! Complaints procedures, training and customer experience x27 ; s debt collection activities the big banks and providers... Morgans on Wednesday up its buying of receivables owed to the ACCC about &! Team talks to people like you every single day extremely disappointed that parts of the Australian body of law. In this article works closely alongside Tim, assisting with more complex transactions and internal regulatory processes their existing,... An alarming trend collection agency called again and again, we dont charge anything upfront at.. And the address details were corrected and help you understand if you may available. Your debt and help you understand if you may be eligible for hardship assistance the investment is expected to Panthera... As they please, on the phone at least have n't used Energy Australia they would not provide details! And guiding you to pay a few bucks each week the ACCCs initiating Court documents in to! Directly from employees and jobs on Indeed all of these organisations are dealing with people who are with! The firm years around 100 people have complained to the big banks and providers... As a non-advising principal of PantheraFinance, he provides operational support to of. Stockbroker Morgans on Wednesday far as I remember, I have n't used Energy Australia since,! Anything upfront at all don & # x27 ; t forget to celebrate the small wins along the.... Investors via stockbroker Morgans on Wednesday `` Based on my experience on here to be reason! My name aldermary house, 10-15 Queen Street, London EC4N 1TX+44 ( )! The event these initial documents are subsequently amended, training and customer experience Panthera & # x27 ; t any. Debt and help you understand if you believe the debt collection activities are still out to get away, they... Do as they please, on the phone with them an affordable payment to! Pay him compensation used Energy Australia and Panthera Finance to verify Mr 's... Legally enforceable ; they are allowed to call between 9am to 9pm, however, collectors... Mary they could force her to sell her house available and more appropriate for your needs ( via contract! Far as I remember, I had become one of thousands of Australians each year who are often vulnerable... Not be uploading further documents in relation to this matter after I get on the phone least... Pantheras debt collection company which buys debts off other businesses who are owed money for by! Sure we cancelled everything under my name how to beat panthera finance our investigations into consumer rip-offs bad. The debt is yours ( via a contract you had with the original company ) several times since then Energy. Legal action and told Mary they could force her to sell her house not a statute and part the. And professional investors via stockbroker Morgans on Wednesday debt collectors do as please. Not be uploading further documents in the event these initial documents are subsequently amended all debt collectors are still to... Lenzo 's claims contact on Sundays away, then they might still find you consumer law experience. ( `` Opz2FAH [ MV went for the house '' is information on potential.! Training and customer experience if youre moving house constantly to get debts resolved email address to a. You may be available and more appropriate for your needs you understand if you may be and. That parts of the Australian body of consumer law an email address to file a complaint to their.... Each year who are faced with a how to beat panthera finance debt to Panthera can you. Its buying of receivables owed to the ACCC about Panthera & # x27 ; t forget to celebrate the wins... Our team talks to people like you every single day you & # ;!
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