It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Try to incorporate their keywords naturally where you can. You are transparent in all areas while being firm in the fact that your career goals will drive smart and ethical decisions. You Didn't Dress the Part. The answers are feeling a touch repetitive, and one way to combat this is by weaving memorable stories and examples into your responses. A situational interview question is very similar to a behavioral interview question. All I can say is that they are looking for you to hit some key points during the interview that satisfy all that criteria. On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' Before that he failed his RCMP application. CBSA would like to know the driving force behind your interest in working within the customs and border protection realm. All of your efforts (working out, time with family, praying) are perfect examples of building a balanced and tranquil life. Break down for yourself the approach you took in that previous situation and improve upon it when answering this question. There are also strict rules governing the program; it's hard to get these privileges, and it's very easy to lose them. For some, this can cause a person to burn out quickly at work, costing them their productivity. Try to remain as natural as possible. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. If you have a real-life example to provide, it's a great idea to walk the interviewer through your reaction and the outcome using the STAR framework (Situation, Task, Action, Result). "I completed the Police Foundations course (through?). A CBSA officer (or two officers) will conduct an interview at borders and airports in two parts. Every personality is different and you can't expect to bond with every person you meet. Prepare with confidence for your forthcoming IELTS Academic or General Training test and PTE and CELPIP . On the other hand, let's say your interviewing skills are not the problem. More often than not, prioritizing the needs of the team ahead of your professional development equates to putting your career first. When I was earning my diploma in Criminology, I received a higher grade on my transcript than I earned. Before your interview, take the time to review their information on the CBSA government website, especially their Respect core value statement and their code of conduct for available information on diversity and inclusion. Your answer will provide insights as to how seriously you're competing for this position. Dates shown above are approximate. So, how you approach this situation, and your general attitude towards such a scenario, should indicate how much you are contributing to the situation. If hired, how would you solve a problem or create solutions for CBSA? Express you have a genuine interest or are open to learning more languages. It's important to keep a level head in this job and explain my duties to members of the public.". "I am a people person. How to Answer: Why Do You Want to Work Here? They will ask to see your passport, visas and travel documents as well as those of any family members travelling with you to ensure that you are authorized to enter Canada. Harry: The Interview was widely expected to be a record-breaking program in terms of audience numbers. So, before making any suggestions for improvements, it is necessary to fact gather and explore its potential before approaching your supervisors with your suggestion. In an interview, you are your most influential advocate, so be prepared to advertise your merits with measured confidence and humility. I learned that it was founded in 2003. The U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) have been able to accelerate approval for over 80 per cent of renewing applicants, while also extending . Record your voice and listen for tone, speech-crutches, slang and choice of words. Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. Practice those positions. Along with showing them your expertise, make sure you clearly show how those skills will help them in this job. If you are not aware of the overall activities of the CBSA, they provide some stats on their website. Perhaps you could tell a brief story of a time when you changed a situation through your use of empathy. Share your skill level. The values of the Canada Border Services Agency guide them in everything they do, and their hiring authorities want to ensure the person they hire already embraces their core values of respect, integrity, and professionalism. So the heart of this question is what action you take versus being less productive through task paralysis. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings, which will speak to your emotional intelligence and your ability to empathize and not internalize the emotional state of others. ", Written by Rachelle Enns on March 28th, 2020, "think everyone should act with integrity even when no one is looking. These values represent what the CBSA cares about and what they believe. "(QUALIFYING INTRODUCTION) I believe that integrity means making moral decisions even when no one is looking. The system contains a detailed record of each applicant's file, including correspondence to and from IRCC, documents received from the applicant, detailed notes from . This is another question that gauges your emotional stability. We play an important part because we admit people into the country, so it's our responsibility to properly screen them. Free updates for one year. Before your interview, take some time to refresh and educate yourself on international trade law and regulations. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. This will require you to put your communication skills to the test, while displaying empathy, interactive communication, and making sure the client's needs are met. Provide insights into your thought processes. Since this behavioral-based question asks, 'Talk about a time when' I recommend that you frame your answer using a story-based example. The first is to review your official documents. The GCMS (Global Case Management System) is a system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications.It is also used by the Canada Border Services Agency (CBSA). This approach will ensure a memorable, action-based response. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. The interviewer should feel very confident knowing that you uphold your virtues and beliefs so strongly. Do some fast physical exercises. Your desire to uphold CBSA's high standards shines through in your response. CBSA poured resources and effort into ensuring they fully embrace respect as a core value. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. Officer trainee entrance exam (OTEE)2. I was talking to a good friend of mine about failing the interview and he said he failed his CBSA interview also. It takes a cool, level head to stay calm and resolve these problems.". Revealing you have fully prepared for your interview will translate to being proactive, self guided in your work, and a habit of going above and beyond. The values of integrity and responsibility are also the same. I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. This includes you. I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. It's of value to share your big-picture view of the nuance of this situation. Describe the ways in which you behave as a leader in your everyday life. Often when a member of the team offers an innovative suggestion, they are excited about what they have to offer, are invested in the success of the team, and are seeking validation and recognition. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. Prior to its formation, there were three different organizations that handled immigration, customs revenue, and food inspection. Their job exposes them to horrific crime scenes and tremendous verbal abuse. Don't just read through the materials they provide you and assume you are ready. ", You've created a strong foundational answer - this is a good start! "No, I have never possessed or used drugs or alcohol. So overall, please start the process now and dont wait. Be prepared to show that you have an understanding of the role that CBSA plays in such an event. "I trained myself physically by changing my exercise regimen to include more functional movements, rather than simply lift weights. Well said. It will test your communication skills and your integrity by evaluating your approach. Do you have any measurable actions that you could include for the interviewer? I recommend finishing up your response with a final qualifying sentence. If you can handle this situation on your own, then you should. Either way, ask as many clarifying questions as you can to ensure you are in full understanding of the expectations. That's confident thinking and can make a difference when approaching a new role :). Communication that is muddied by stress related emotions has a higher likelihood of complicating an issue further. Xvua10qhb. The competencies you'll be evaluated on with situational questions are;Analytical thinking, dealing with difficult situations, decisiveness, effective interactive communication, judgement, personal integrity, and your values and ethics. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.When entering the situation, try to remain confident and relaxed. Was the message you meant to send truly received, or was it lost in translation? Set the impression you're up to any challenge. 4. It will test your willingness to step outside of your comfort zone. This answer is good! Offer the unique qualities, characteristics, and knowledge that helps you to stand apart from other candidates. However, if you want consideration for bilingual opportunities, these positions require a working knowledge of Canada's official languages. Canada and the United States have announced that travellers with a conditionally approved NEXUS application will soon have another option to complete the interview process. Walk your interviewer through the steps you'd take to de-escalate the situation. During an interview, the potential employer sees your appearance first. This is especially important when immersed in scenarios surrounding linguistic diversity. ", It sounds as though you have a strong handle on CBSA expectations related to conduct. ", "i always maintain my cool even in the most heated of situations. This way, you will showcase your honestly, your ability to recognize your mistake, and the willingness to correct the same all in one stroke. Appropriate measures will be taken as a result of misconduct or wrongdoing. Rate your skills in each language as beginner, conversational, or fluent. Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint, should you be hired. This allows for any transferable skills to shine through, especially where a background in law enforcement or border patrol isn't a prerequisite. CBSA has clear statements when it comes to the ways they embrace diversity in the workplace and communities. This also will require you to exhibit in your diplomacy, composure, and will test your sense of teamwork, how you inspire others, and how you foster a stronger team environment and collaborative mentality. It will test your critical thinking skills and how quickly and decisively you are able to respond and react to the situations they'll present you with. The heart of this question is determining your attitude towards motives and your position on the matter. CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. Talk about the professional degree of your emotional intelligence. Walk them through your approach and steps for managing a new project and how you would direct your team. My experience is valuable to the job because I currently maintain those principles. These types of interviews are intimidating at best but also can be hard to prepare for. You should absolutely avoid looking at your phone or the clock on the wall. I have a quick inquiry that I am extremely eager to find out for sure: I successfully completed the interview component of the process back in April. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. Very positive response! As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. A tough situation I have found with work was when my manager . So, they're evaluating where you fall between being an asset versus a liability. CBSA hiring authorities are looking for evidence that you have fully researched the agency in preparation for the interview. Canada Border Services Agency puts integrity and character first when making hiring decisions. (SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. Try to strike a balance, regardless of whether your personality type leans more towards solitary introverted tasks or extroverted group projects. Any background checks that reveal relevant information that contradicts what a candidate relayed will undoubtably be passed on as a candidate. The key pieces of your structure should be: Proper understanding of the objective of the . Since you work in a similar environment already, can you share how you currently support your co-workers? This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation. How you answer this question serves to offer insights into your personality. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style, which also will help in your diplomacy and negotiation in the situation. Using information from the Code of Conduct, and language similar to the CBSA, take some time to think about the tangible ways in which you'll exude honesty, integrity, and character throughout your career. It can strengthen communication and create a support system, emotionally and professionally. Provide an answer that offers some personal insight, revealing your motivation, and how it aligns with their mission and core values. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. So you would start by introducing the situation you faced and the task at hand. CBSA has a specific hiring process for applicants who want to be recruited into the agency. If you have additional questions in regards to the SI process, contact us at our e-mail address of CBPHiringSI@cbp.dhs.gov. Don't waste time berating yourself if an interview didn't go well. Structured Interview Due to the strenuous nature of the Customs and Border Protection Officer position, you must take and pass a structured interview (SI) in which you need to demonstrate that you possess the abilities and other characteristics important to Customs and Border Protection Officer positions. Brussels failed on Russia sanctions, Hungary's foreign minister says. When receiving a disclosure of wrongdoing under the PSDA, managers must immediately report to the CBSA Senior Officer for Internal Disclosure, any activity, statement, or documentation that comes to their attention that may involve or constitute wrongdoing and/or improper (or criminal) activity. The competencies you'll be evaluated on are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. For instance, in the example answer where I say, 'I do my best to remain curious and learn about different cultures as often as I can. ), be upfront about them. With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. Good work! This answer is a good example of weaving in details of your unique experiences to set yourself apart from other candidates. It's clear that you will be a level head amid potential friction. "My objective is to follow the code of conduct thoroughly. Fantastic! The IRCC interviews are conducted to assess your application to enter Canada. Use this information to set goals for improving your interviewing skills. Using the ARC method, describe the action you would take in this situation, and elaborate on the reasoning behind your actions. Examples of defensive responses where the spin only draws more attention to the failure: "It didn't set us back that much, but many people overreacted.". Your answer is very confident! The first option will be automatically selected. If you are aware of any special or new pandemic-related efforts put in place by the CBSA, it would be a nice addition to your answer. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. CBSA was written by Kevin Downey and updated on July 31st, 2022. Answer dates might appear two to three weeks before they were published. Good start! I do recommend becoming a touch more specific. As a leader, you are often required to make split decisions for the good of the team. By adding in a measurable example or story, you will take the answer from simply 'telling' the interviewer what you will do to actually 'showing' the interviewer that you are a person of action. Or do you fall somewhere in the middle ground, seeking more information before voicing any concerns? It will test your problem-solving skills, and your ability to discern the facts surrounding this emotionally charged situation, your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. It is one thing to not have a close working relationship with a coworker, but it is an entirely different situation if you aren't making efforts to collaborate with this member of your team. CBSA applicants (depending on the role for which you are applying) must pass strictly enforced medical testing. The life of a police officer can often get emotionally, physically and psychologically taxing. This tests your ability to step outside of your comfort zone, your flexibility in prioritizing this issue over your other concerns, your ability to meet your client's needs, your communication skills, your sense of teamwork, your composure, conscientiousness and reliability. Rather, focus on the interview and the questions being asked . When you have your pre-employment physical, the doctor typically takes a brief medical history, conducts a basic physical exam, measures blood pressure, conducts lab work, possibly a drug test and sends you on your way. Your last sentence could use more detail. By that time, the candidate had already passed through most of the steps in this lengthy hiring process - the written exam, the oral board interview, the background investigation, agility test, medical examination, and even a polygraph (which is required by . You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. Draw up a real life example where you faced such offensive behavior directed at you. Mistake #2. I always try to practice leadership, not only in my work life but my personal life, as well. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. Often, the work environment of a CBSA agent can be challenging, intense, stressful, and occasionally uncomfortable. I checked with my school international advisor and it is real. ", "I speak beginner's level French, but I would like to learn if the opportunity arises. Psychological assessment7. They'll be assessing you on your analytical thinking, your decisiveness towards swiftly addressing the situation, your judgement, integrity, values, ethics, and your communication and approach. Brire said CRA management has yet to table a wage offer of any kind. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills.
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